Support

FAQ

Straight answers about what is live in this product today.

Can I run free and paid events?

Yes. Free events confirm instantly. Paid events collect a ticket with Flutterwave or Paystack when keys are configured, or a built-in test checkout when they are not.

Will my event show up on the EventBuck homepage?

Only if you check “Show on EventBuck catalog” when creating or editing the event. EventBuck is not a public marketplace. Guests reach your event from the shareable /e page you send them — that URL works even when the event is not listed on /events.

Does door check-in actually write to the database?

Yes. Each successful scan or code entry creates a row in participant_checkins for that calendar day. Scanning someone twice the same day returns an already-checked-in state instead of a fake success.

Can staff scan QR codes on a phone?

Staff type the 4-digit code on the Security / Check-in screens. The QR on the label is a networking card (vCard) so guests can scan each other — it is not a door check-in URL.

How do custom registration fields work?

Add questions per event (dietary needs, session tracks, T-shirt size). They appear on the public register form and store answers against the participant.

Can I import an existing guest list?

Upload a CSV with first_name, last_name, email, organization, phone, and payment_status. Export is the reverse from the participants table.

Who can see the platform admin console?

Only users with the administrator role. Organizers stay in /dashboard. Super-admins can jump between both.